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We created the MyDuo app many years ago in an effort to make information about our services more accessible to mobile users. With our most recent website design, you now have easy access to everything previously contained in the app, including your DUO Broadband account, live chat support, our latest special offers and much more.
You can bookmark our website to appear as a mobile app on your smartphone. For Android phones, with our website open in Google Chrome, tap the menu button and tap “Add to homescreen.” For Safari on iPhone, tap the Share button on the browser’s toolbar, then tap “Add to Home Screen” icon in the Share menu.
If you currently have the MyDuo app, you can continue to use it; however, it will no longer be available to download and will not be updated. We encourage you to visit and bookmark DUOBroadband.com on your smartphone.
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In an announcement this week, Duo County Telecom unveiled their new name and logo: DUO Broadband. Nothing else is changing for the utility and the same local people will be providing the same reliable communication and entertainment services they have offered for over half a century.
“Why a name change? It’s been many years since we’ve only served two counties, and with our fiber optic Internet technology, broadband has become our largest and most popular service,” said Eric West, Director of Marketing. “DUO Broadband reflects this new position. Of course, we still provide TV and Landline Telephone services.”
The updated name and logo will be deployed over the next few months, beginning with the website which can now be accessed at DuoBroadband.com as well as DuoCounty.com. Current customer’s email addresses will not be affected.
“This is not the first name change we’ve gone through,” said Tom Preston, President and CEO. “We were originally known as Duo County Telephone, but that name became limiting with the addition of our other services. While today we are dropping ‘County’ for much the same reason, we are redefining ‘DUO’ to reflect our two most important assets: advanced fiber optic technology and reliable local service.”
The logo puts emphasis on the DUO part of the name: technology and service, as well as keeping a historic reference to the company’s past. The graphic arcs in the “D” were derived from ripples on the surface of water—symbolic of the way Broadband data disseminates and intersects. There is also a subtle representation of the earth in the “D” paying respect to the past logos which all visualized the globe.
“We want our customers to know that nothing else is changing,” said West. “We will still be providing the same services. Our address, locations, and phone numbers are still the same. And DUO Broadband is still the most reliable service provided by your friends and neighbors.”
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The folks here at Duo County Telecom recently celebrated the holidays with our annual Christmas party, and CEO Tom Preston addressed the staff about the past year of providing outstanding services with exceptional customer service. We're grateful to the staff and spouses for their dedication to both the company and customers throughout the year. We look forward to some exciting changes in 2019. Many thanks to the crew at The Barn at Goose Creek for providing a wonderful setting was for the event!
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Terry Hadley has worked in the telecommunications industry for the past 37 years. He began working for Cumberland Valley Cable TV in 1981. The company changed ownership many times throughout his 37-year career – from Cumberland Valley Cable to City TV to Charter Communication until in 2006, Duo County acquired ownership of Charter Communication’s Columbia market and in that acquisition, Terry became an employee of Duo County Telecom.
Terry has been a valued employee at Duo County Telecom working as on Outside Plant Install & Repair Technician in our Columbia Market for the past 12 years. Columbia is Terry’s hometown and the customers highly regard Terry’s knowledge and expertise when it comes to their service. It is not uncommon for customers to specifically request Terry to install or repair their phone, cable or internet service. The customers trust him. Terry has an excellent rapport with not only the customers of Duo County Telecom but with his fellow employees as well. Terry has been an asset to Duo County Telecom and will be greatly missed.
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Yes, everyone should reboot their router in light of the VPNFilter Malware threat. But there is more you can do to solve the problem. Here are two very informative articles to help you understand the threat and navigate solutions.
This article provides more in-depth technical information about the threat:
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Our annual meeting was held Tuesday evening at the Russell County High School gym and we had another great crowd as we have in years past. We had approximately 330 members that registered with over 500 in total attendance.
After registration we meet in the gym for a quick business meeting where Mr. Tom Preston, Executive VP/CEO, gave an update on another great year in 2017 with continued dividend returns to our members. The cooperative is positioned to offer more for its customers with faster broadband speeds at lower rates and expand services to new markets.
The fun started after the meeting with the door prize drawing for those who registered and our grand prize winner of the 65" SmartTV was Melissa Swallows and the winner of the BlackStone Grill was Angela McQueary. Many other great prizes was won by other members and you can check out those details on our Facebook page. We certainly appreciate all our members that attended and look forward to another exciting year of expansion, fiber builds, faster broadband, and TV being delivered to our customers.
Adair County/Columbia, 270-378-4141
Casey County/Liberty, 877-343-3131
Clinton County/Albany, 877-343-3131
Cumberland County/Burkesville, 270-433-2121
Russell County/Headquarters, 270-343-3131
877-343-3131 (long distance toll-free)
Taylor County/Campbellsville, 877-343-3131
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