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We are making a change to your current Lightspeed Internet service package, specifically, the bundling of landline service. To compensate, we are substantially increasing your Internet speeds!

Expanded use of wireless phones, additional state and federal regulations and the elimination of Federal Universal Funds for landline telephone service have increased the cost for traditional phone service that we must pass on to our customers. In order to offer the Lightspeed package at the same price and provide our Lightspeed broadband customers with the best value, we can no longer offer phone service (landline telephone) as a free service with the Lightspeed Internet package.

Now the good news! Beginning in December if you have 50 meg Internet service it will be automatically upgraded to 75 meg, or, if you have 100 meg service it will be automatically upgraded to 125 meg at NO cost to you.

If you wish to continue the phone service as part of your high-speed Internet package, we will grandfather in this service for existing customers at 50% of the normal monthly charges. You would pay ONLY $15.00 per month including all taxes and regulatory fees. If this is the option you choose, you will need to do nothing and your monthly bill will reflect this new charge, beginning with your January 2018 bill. Any future changes to remove and add back this service would then be at the full rate.

If you have a home security system, please be aware that you still may need this service for your monitoring.

However, if you no longer wish to keep your phone service, you must let us know as soon as possible to avoid future charges after the first of the year. Please fill out the request form below to discontinue phone service free of charge, or call and speak with a customer service representative during normal business hours.

If you have further questions, please don't hesitate to call and talk to one of our customer service representatives at (270) 343-3131.

 

Removal of Landline Phone Service Form

*** ONLY submit this form if you wish to REMOVE LANDLINE SERVICE from your high-speed Internet package. ***

We would like to add your email address to your account for future updates and information.

duo group

Local People, Local Commitment

For over 60 years DUO Broadband has served our region. We are not a large corporation, but a locally built company founded with the sole purpose of providing communication to our region... when outside companies would not. Today, DUO Broadband provides a state-of-the-art network among the best in the nation. Best of all, we are still local... Your friends. Your neighbors. 

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