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New technology can be confusing, but the DuoCARE Experts enjoy answering your questions and solving your problems.

We developed our DuoCARE program to bring technological expertise to our membership as a way of ensuring Duo County customers have the best experience with today's technologies.

Over the years our technicians and service representatives have been trained as experts in dealing with all forms of technology — advanced home and business network phones, digital TV, high-speed Internet and wireless phones.

 

DuoCARE Help Information

  1. Telephone Help
  2. Internet Help
  3. Television Help

Many telephone problems or questions can be dealt with over the phone. For help with how to use special features on your phone, feel free to call our office (see our phone numbers at the bottom of the page) or use the online help request form below.

For equipment service trouble, reporting is available 24 hours a day. Servicemen are on duty Monday through Saturday, 8 a.m. to 5 p.m.

RUSSELL COUNTY 343-5111
CASEY COUNTY 343-5111
CUMBERLAND COUNTY 433-5111
ADAIR COUNTY 378-5111

 

Live Tech Support Chat

Chat with a Duo County Technical Representative now.
(24 hours a day, every day)

Diagnosis and Repair with DuoCARE

Many Internet problems or questions can be dealt with over the phone. Below are some links that address many common issues with setup of your Internet connection.

Issues with slow speed and performance may very well be caused by a computer virus, a common Internet problem. The links below can help you determine if you have a virus.

Customer Care Center

Russell: (270) 343-3131
Adair: (270) 378-4141
Cumberland: (270) 433-2121

 

Live Tech Support Chat

Chat with a Duo County Technical Representative now.
(24 hours a day, every day)

Review instructions for setting up e-mail.

Conduct a Speed Test

Find Spyware Tools and Tips

Download Firewall Software

Download AVG Antivirus Software

Download House Call Virus Scan Software

Duo Team Viewer

Duo Team Viewer is a small software application that allows our DuoCare technicians to take temporary control of your computer, remotely, so we can help diagnose issues from our office. You should only download this software if a DuoCare technician asks you to during the course of a troubleshooting session.

Duo Team Viewer does NOT allow anyone else to access your computer, and access by Duo County is limited to diagnostic and repair work for the time needed to address, and hopefully fix any issues found. Remote access is initiated, and can be terminated, by the home computer user after downloading and installing the software. Prior to using this software you will need to agree to the terms and conditions once prompted.

Duo Team Viewer

Check out our how-to videos on YouTube about using your DuoCounty Digital TV service, or consult the resources below.

Duo TV User Guide

For equipment service trouble, reporting is available 24 hours a day. Servicemen are on duty Monday through Saturday, 8 a.m. to 5 p.m.

RUSSELL COUNTY 343-5111
CASEY COUNTY 343-5111
CUMBERLAND COUNTY 433-5111
ADAIR COUNTY 378-5111

Live Tech Support Chat

Chat with a Duo County Technical Representative now.
(24 hours a day, every day)

 

DIAL 611

To report telephone disruption, downed lines or repair needs, dial 611 anytime of day or night. Servicemen are on duty Monday through Saturday, 8:00 a.m. to 5:00 p.m. Or dial:

Russell County: (270) 343-5111
Casey County: (270) 343-5111
Cumberland County: (270) 433-5111
Adair County: (270) 378-5111

 

DIAL 811

To locate buried cable, call 811. Please help us avoid needless disruptions of telephone service in our community. Before you do any extensive digging or construction on your property or public lands, please call Duo County Telephone for location of our underground line facilities.

 

Online Help Request Form

Contact us

If you want more information, fill in this form. We will get back to you as soon as possible.

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Local People, Local Commitment

For over 60 years Duo County has served our region. We are not a large corporation, but a locally built company founded with the sole purpose of providing communication to our region... when outside companies would not. Today, Duo County provides a state-of-the-art network among the best in the nation. Best of all, we are still local... Your friends. Your neighbors. 

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High-Speed Internet

However you use the Internet, nobody lets you stream it better. Our large fiber optic network provides the fastest, most reliable service available anywhere.

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Our Latest Specials

Duo County works hard to make all our pricing the lowest possible for the highest quality services, but we still offer specials from time to time.

Latest Specials

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Multi Service Discount!

Get our best value pricing by combining services. Ask your Duo County Customer Service representative for details.