Your friend recommends DUO Broadband Internet Service. Fiber Internet! Get one month FREE when you mention your friend who sent you!

 

DUO Broadband now offers Fiber Internet Service in Burkesville! With speeds up to 1 Gigabit, nothing is faster. 

If you're a Burkesville resident or business who has been referred by a DUO Broadband Internet customer, please complete the form below and list the friend who recommended you. Residential customers can refer other residential customers, business customers may refer other businesses. Both will receive one month FREE Internet service!

Speed tests that allow customers to test the upload, download and latency performance of their broadband data services are available free of charge from a number sources. Generally, these tests are influenced by the same variables that affect Internet speed set forth above and would not be expected to match a test of DUO Broadband’s network conducted under laboratory conditions. All speed tests use different methodologies to calculate Internet connection speed so each of the tests would be expected to yield different results. Accordingly, each of these tests should be viewed as a helpful guide rather than as a definitive measurement of performance. The following site is affiliated with DUO Broadband to provide speed testing:

speedtest.blue.net


Fiber Optic Technology is Here!

DUO Broadband is excited to deploy into your home and business this next generation of communications technology.

It is all part of our commitment to provide exceptional customer service to our customers. Fiber optics offers many advantages to residential customers and businesses alike and prepares everyone to enjoy an even greater selection of communications options in the future.

DUO's fiber optic technology is the installation and use of fiber optic cables to carry digital information directly to homes and businesses. These cables are made up of hundreds of fiber optics, which are long thin strands of pure glass about the diameter of a human hair. 

Fiber optics replace the duplicate infrastructure that telephone and cable companies previously installed in neighborhoods. Fiber has a higher bandwidth capacity and can easily transmit Digital TV, Broadband Internet and Telephone, and has plenty of capacity left over for future applications.

Fiber optics will provide many benefits to DUO Broadband customers including:

More Bandwidth

DUO's fiber optic technology delivers a standard 12 MB with options up to 1 Gigabit in Internet speed! This level of fiber optic service can deliver up to 5 simultaneous HD signals into the home.

Fiber optic cable has the capability to transport virtually unlimited bandwidth. This will accommodate today’s demand for high speed Internet connections as well as the advanced applications of tomorrow. The closer the fiber is to a home or business, the more bandwidth will be available for the customer.

Greater Reliability

Fiber optic cables are less susceptible to lightning and electrical glitches than traditional copper wires and can withstand the shock and vibration from inclement weather.

Future Flexibility

Fiber optic cable has a longer life than copper wire and is more durable. Fiber optic cable is considered “future proof” and offers the flexibility to deliver advanced services in years to come.

Is DUO's Fiber Optic Service Ready?

Yes. In August of 2015, DUO Broadband announced the availability of fiber optics for homes and businesses within Jamestown, Russell Springs and Columbia. It is also available in both of the county's business parks. Activation in other parts of Russell County will occur in phases. To find out if your home or business is eligible for DUO's fiber optic service, please call our office and speak to a Customer Service Representative.

Will Anything Need to be Mounted on My House or Building?

lightspeed external boxesYes, a box called an Optical Network Terminal (ONT) has been or will be mounted on the exterior of your house or building. It contains the electronics that convert a signal of light from the fiber into usable Digital TV, Phone and Internet. The ONT measures 12” x 10” x 4”. In addition, there will be a box installed inside your home or business to supply power to the ONT. This box will also contain a battery backup in case of power outage. It measures 9.25” x 6.25” x 3.5”.

Will Fiber Optics Change How My Current Services Work?

If you are a high-speed fiber optic Internet customer with DUO Broadband, you will no longer need a modem. Better yet, higher speeds will be available for your entertainment and communications services. There will be enhancements in your Digital TV services as well.

Maximize Your Internet with a Gigabit Router

Did you know that a Gig (or gigabit) Router can help you get even more out of your faster Internet speeds? It can increase your local network speed by as much as ten times! Even though you have fast Internet coming into your house, that bandwidth may not make it all the way to your devices.

There are things that can interfere with bandwidth delivery throughout your home. Floors, walls, multiple users, even your neighbor’s router can diminish the bandwidth in your home network. Gigabit routers are both smart and powerful. They not only have the power to offset interference, but also the ability to prioritize different types of apps and devices to give everyone on your network a better experience. DUO Broadband offers Gig Router service. Call today to upgrade your Internet speed or add a Gig Router to maximize your current bandwidth.

Duo County Telephone Cooperative and its affiliates (“DUO Broadband,” “us,” or “we”) provides Internet access (the "Service") to Customer (“you”) subject to your agreement and compliance with the terms and conditions below (the "Agreement").

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING THE SERVICE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, AND DO NOT WISH TO BE BOUND BY THEM, YOU MAY NOT ACCESS OR USE THE SERVICE.

I. REGISTRATION

A. In order to register for the Service, you must be at least 18 years of age, and you hereby represent and certify to DUO Broadband that you are at least 18 years of age. If you are a parent or legal guardian, you may authorize a minor under your control to use your account under supervision. You promise to adequately supervise the minor and are responsible for the minor's use of the Service. You further promise to indemnify and hold harmless DUO Broadband for the minor's use of the Service. You agree that you are fully responsible for such minor's conduct while using the Service, and for any consequences if the minor misuses the Service or the software, or otherwise violates this Agreement.

B. You further represent and certify to DUO Broadband that all information provided by you to DUO Broadband in connection with your registration, whether on-line or otherwise, is accurate, complete and current. You further agree to timely notify DUO Broadband of any changes to such information.

C. You agree that you may not, and shall not, transfer your account to another person without the prior written approval from DUO Broadband.

D. You agree to pay DUO Broadband's current charges in effect from time to time for all Internet access through your account, including but not limited to registration or monthly fees, connect time charges, minimum charges and other charges incurred by you or anyone using your password or account (unless we are notified by you pursuant to Section I.E.) at the rates in effect for the billing period in which those charges are incurred, including but not limited to charges for any purchases made through the Service and any surcharges incurred while using any supplemental networks or services other than the Service. You agree to pay all applicable taxes related to use of the Service. You agree that DUO Broadband has reserved the right to change all rates or to institute new rates and/or changes at any time. You further agree that you will be liable for all attorney's fees and collection fees arising from efforts to collect any unpaid balance on your account(s). Billing will be on a monthly basis and you agree that DUO Broadband may, in its sole discretion, change or modify the billing period without notice to you.

E. You agree that you are responsible for maintaining the confidentiality of all passwords issued to you by DUO Broadband to access the Internet. You are responsible for all charges resulting from the use of your password(s) and account in connection with the Service. If your account or password is accessed or used without your permission, you agree that you remain responsible for all such activities and charges until you notify DUO Broadband of an unauthorized use of your password and account by calling 270-343-3131.

II. USE OF THE INTERNET

A. You understand that except for our websites (for example, https://duobroadband.com) DUO Broadband does not operate nor control the contents of the Internet in any way, and that all merchandise, information and services offered or made available or accessible on the Internet generally are offered or made available or accessible by third parties who are not affiliated with DUO Broadband.

YOU AGREE THAT YOU ARE TOTALLY RESPONSIBLE AND ASSUME THE RISK FOR YOUR USE OF THE SERVICE and the Internet. DUO Broadband and its affiliates make NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to any merchandise, information or service provided through any DUO Broadband service or on the Internet generally, and THEY SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE arising either directly or indirectly from any such transaction. YOU FURTHER AGREE THAT IT IS YOUR SOLE RESPONSIBILITY to evaluate the accuracy, completeness and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise, provided to the Service or the Internet generally.

B. YOU UNDERSTAND AND FURTHER ASSUME THE RISK THAT THE INTERNET CONTAINS UNEDITED MATERIALS some of which are sexually explicit or may be offensive to you. YOU AGREE that access to such materials is AT YOUR OWN RISK. DUO Broadband has no control over and ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.

C. You agree that it is your responsibility to provide all telephone and other equipment and services necessary to access the Service.

D. Unless you receive the prior written approval of DUO Broadband, you agree that you may not, and will not, reproduce, redistribute, retransmit, publish or otherwise transfer, or commercially exploit, any information, software or other content which you receive through the Service.

III. NO SERVICE WARRANTIES

A. THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No advice or information given by DUO Broadband, its affiliates or its contractors or their respective employees shall create a warranty. NEITHER DUO Broadband NOR ITS AFFILIATES WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR that any information, software or other material accessible on the Service is FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER HARMFUL COMPONENTS.

B. UNDER NO CIRCUMSTANCES SHALL DUO Broadband, ITS AFFILIATES OR ITS CONTRACTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL damages that result in any way from your use of or your inability to use the Service or to access the Internet or any part thereof, or your reliance on or use of information, services or merchandise provided on or through the Service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission, or any failure of performance.

C. If you are dissatisfied with the Service, or with any terms, conditions, rules, policies, guidelines or practices of DUO Broadband in operating the Service, your sole and exclusive remedy is to discontinue using the Service.

IV. PROPERTY RIGHTS AND COPYRIGHTED MATERIAL

A. You agree that all content accessed through the Service is the property of the applicable content owner and may be protected by applicable copyright law. This Agreement gives you no rights to such content.

B. Except as expressly permitted herein or by applicable law, DUO Broadband and its supplier(s) retain all right, title and interest in the software utilized to access the Service. This software and source code form contain confidential trade secrets of DUO Broadband and/or its supplier. Except as expressly authorized above, you shall not copy the software, in whole or in part, or modify, reverse compile, reverse assemble or create derivative works of any portion of this software, nor rent, lease, distribute, market or transfer this software to third parties.

C. You agree to abide by the copyright, patent, and trademark laws and all other applicable laws of the United States and its political subdivisions, including, but not limited to, export control laws.

D. It is the policy of DUO Broadband to suspend or terminate, in appropriate circumstances, the Service provided to any subscriber or account holder who is deemed to infringe third-party intellectual property rights, including repeat infringers of copyrights.

E. DUO Broadband expressly reserves the right to suspend, terminate, or take other interim action regarding the Service of any user or account holder if Duo, in its sole judgment, believes that circumstances relating to an infringement of third-party intellectual property rights warrant such action. These policies are in addition to and do not affect or modify any other rights DUO Broadband may have under law or contract, such as the Digital Millennium Copyright Act (“DMCA”) and other applicable laws or court orders.

F. If you believe that copyrighted material has been used in violation of this policy or otherwise been made available on the Service in a manner that is not authorized by the copyright owner, its agent, or the law, you may contact our Designated Agent as follows:
Daryl Hammond
DUO Broadband
P.O. Box 80
Jamestown, KY 42642
DMCA@duobroadband.com

V. YOUR CONDUCT

A. While using the Internet through the Service, you represent, warrant and promise that you will not:

1. Restrict or inhibit any other user from using and/or enjoying the Internet, or take other harmful actions against other users or persons or our network.

2. Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, profane, or otherwise objectionable and unlawful or harmful information of any kind, including but not limited to transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international ordinance, regulation or law, including but not limited to the United States export control laws and regulations.

3. Post or transmit any information or software which contains a virus, cancelbot, Trojan horse, worm or other harmful component.

4. Unlawfully download, upload, post, publish, transmit, reproduce or distribute in any way, information, content, software or other material through the Service which is protected by copyright, patent, trademark, or other proprietary right, or derivative works with respect thereto, without obtaining permission of the copyright owner or other right holder.

5. Upload, post, publish, transmit, reproduce or distribute in any way any component of the Service itself or derivative works with respect thereto, as the Service is copyrighted as a collective work under United States copyright laws.

6. Send UNSOLICITED electronic mail messages, including, without limitation, commercial advertising and informational announcements, and other unwanted messages.

B. You agree and understand that DUO Broadband has no obligation to monitor the Service in any way. You further agree that DUO Broadband has a right to monitor the Service electronically from time to time and to disclose any information as necessary to satisfy any law, regulation, ordinance or other governmental request to operate the Service properly, or to protect itself, its network, or its subscribers. DUO Broadband shall not intentionally monitor or disclose any private electronic mail message unless required by law.

C. We may suspend or terminate your Service if you violate or appear to have violated of any of the terms of this Agreement or the intellectual property rights of any other person or entity, or if you use or attempt to use the Service for any unlawful, harassing, or unwanted purposes or for the transmission or receipt of traffic or data. Further, DUO Broadband reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unlawful, harmful, unwanted, unacceptable, undesirable, or in violation of this Agreement.

VI. BREACH OF THE AGREEMENT

DUO Broadband may temporarily or permanently deny you access to all or part of the Service without notice if you engage in any conduct or activities that DUO Broadband, in its sole discretion, believes violates any of the terms and conditions in this Agreement or are in any way inconsistent with the Acceptable Use Policy or other Internet Disclosures and Policies as in effect from time to time and which may be found here: https://duobroadband.com/internet/internet-disclosures-policies.  If DUO Broadband denies you access to the Service because of such a violation, you agree that you have no right (1) to access through DUO Broadband any material stored on the Internet, (2) to obtain any credit(s) otherwise due to you, and such credit(s) shall be forfeited, and (3) to access third-party services, merchandise or information on the Internet through DUO Broadband. You agree that DUO Broadband shall have no responsibility to notify any third-party providers of services, merchandise or information and that DUO Broadband shall not be responsible for any consequences resulting from lack of notification.

VII. INDEMNIFICATION

You agree to defend, indemnify and hold DUO Broadband and its affiliates harmless from any and all liabilities, costs and expenses, including reasonable attorney's fees, related to any violation of this Agreement by you or authorized users of your account, or in connection with the use of the Service or the Internet or the placement or transmission of any message, information, software or other materials on the Internet by you or authorized users of your account.

VIII. ARBITRATION AND WAIVER OF CLASS ACTION CLAIMS

Most customer concerns or disputes can be resolved through our customer service representatives. However, if either of us has an issue which cannot be resolved without third-party intervention, you and we both agree to submit to binding arbitration before the American Arbitration Association. This means that all disputes arising from or relating in any way to your Services, whether under this Agreement or not, will be resolved through arbitration, not in court or through judge or jury. Moreover, to the fullest extent allowed by law, both of us agree to waive any rights to pursue a claim arising from or relating to this Agreement or the Services as a class action; that is, you or we will not join a claim with the claim of any other person or entity or pursue a claim on behalf of any other person or entity. The arbitration shall take place in Russell County, Kentucky or any other mutually agreed location. The waivers in this section continue in force and effect after the termination of this Agreement. Only actions relating to failure to timely pay billed charges, such as service charges and related fees and taxes (collection claims), may be brought in a court; provided that all such actions will be brought in small claims or another court with jurisdiction; and further provided that if any counterclaims or claims unrelated to collection are asserted in the action by any party then the case shall be transferred to arbitration.

IX. MISCELLANEOUS

A. You agree that in the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with the applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of the provisions shall remain in full force and effect.

B. DUO Broadband's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between parties nor trade practice shall act to modify any provision of this Agreement.

C. You agree that this Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflicts of law provisions. Any cause of action you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred.

D. You agree that this Agreement is personal to you and you shall not assign your right herein.

E. You agree that upon reasonable notice published over the Service or sent to you, DUO Broadband may modify this Agreement, including but not limited to its prices and charges for the Service, and may discontinue or revise any or all other aspects of the Service at its sole discretion. If you do not cancel Service or continue to use or pay for the Service after the notice period expires, you will be deemed to have accepted the modifications or revisions.

F. You agree that the terms for payment are met ten (10) days in the currency in which billed. If any payment due hereunder is not made by you within thirty (30) days after the invoice date, you agree to pay late charges of five percent (5%) per month with respect to such payment.

Internet Speed Considerations:

DUO Broadband cannot guarantee your connection speed or that it will be uninterrupted connecting to other networks throughout the Internet. Connection speeds may vary due to the number of computers on a single broadband connection and other factors such as your computer's condition and or Internet congestion. All posted prices are without static IP address. You may add a static IP for an additional $10.00 per month. Please ask to speak to a DuoCare IT Specialist for additional details. 

General Policy Statement:

The following policies apply to mass market broadband Internet services offered by DUO Broadband and its affiliates.  DUO Broadband also offers enterprise-level services that can be individually tailored to customer needs. Information on enterprise services can be obtained by contacting customer service at 270-343-3131. It is DUO Broadband’s policy to provide robust and reliable access to the Internet for all of its residential and commercial mass market end-user customers. Because network resources may be shared by all users, DUO Broadband has implemented the following policies to govern mass market Internet service. These policies are designed to: (i) ensure that shared network resources are allocated fairly among all users; (ii) allow users and prospective users to understand service policies and any significant limitations on the service; and (iii) provide a foundation that assures customers that they can rely on consistently receiving the level and quality of service to which they subscribe.  DUO Broadband generally does not block access to, throttle, nor discriminate against, any lawful website or Internet application except for reasonable network management and, with respect to fixed Internet access services, supports the ability of users to select and attach the equipment of their choice to the network so long as that equipment: (i) is used for a lawful purpose consistent with DUO Broadband’s Acceptable Use Policy; and (ii) does not harm the network or degrade network performance for other users. Customers are encouraged to familiarize themselves with the following policies which are deemed part of their Agreement. By using DUO Broadband’s Internet service, the customer accepts, agrees to be bound by and to strictly adhere to, these policies. The customer also agrees to be responsible for compliance with these policies by third parties, such as friends, family members or guests that make use of the customer’s service accounts or equipment to access the network for any purpose, with or without the permission of the customer. Duo reserves the right to terminate or restrict customers who violate these policies or their customer Agreement. 

Acceptable Use Policy:

1. General Policy. DUO Broadband reserves the sole discretion to deny or restrict your service, or immediately to suspend or terminate your service, if the use of your service by you or anyone using it, in our sole discretion, violates the Internet Service Agreement (“Agreement”) or other DUO Broadband policies, is unlawful, harmful, or interferes with the functioning or use of the Internet or the DUO Broadband network by DUO Broadband or other users, or violates the terms of this Acceptable Use Policy (“AUP”).


2. Specific Examples of AUP Violations. In addition to conduct and use restrictions in the Agreement, the following are examples of conduct which may lead to termination of your Service. Without limiting the general policy in Section 1, it is a violation of the Agreement and this AUP to: (a) access without permission or right the accounts or computer systems of others, to spoof the URL, DNS or IP addresses of DUO Broadband or any other entity, to penetrate the security measures of DUO Broadband or any other person’s computer system, or to attempt any of the foregoing or other harmful acts; (b) transmitting or receiving uninvited and unwanted communications, data or information, or engage in other similar activities, including without limitation, “spamming”, “flaming” or denial of service attacks; (c) intercept, interfere with or redirect email or other transmissions sent by or to others; (d) introduce viruses, worms, harmful code or Trojan horses on the Internet; (e) engage in conduct that is defamatory, fraudulent, obscene, deceptive, or otherwise unlawful; (f) violate DUO Broadband’s or any third party’s copyright, trademark, proprietary or other intellectual property rights; (g) engage in any conduct harmful to the DUO Broadband network, the Internet generally or other Internet users, such as by generating excessive amounts of email or other Internet traffic; (h) use the service to violate any rule, policy or guideline of DUO Broadband; (i) use the service unlawfully in any fashion, such as for the transmission or dissemination of images containing child pornography or in a manner that is obscene, sexually explicit, cruel or racist in nature or which espouses, promotes or incites bigotry, hatred or racism; or (j) download or use the Service in Cuba, Iran, North Korea, Sudan and Syria or in destinations that are otherwise controlled or embargoed under U.S. law, as modified from time to time by the Departments of Treasury and Commerce. 

3. Copyright Infringement/Repeat Infringer Policy. DUO Broadband respects the intellectual property rights of third parties. Accordingly, you may not store any material or use DUO Broadband’s systems or servers in any manner that constitutes an infringement of third-party intellectual property rights, including under US copyright law. It is the policy of DUO Broadband to suspend or terminate, in appropriate circumstances, the service provided to any subscriber or account holder who is deemed to infringe third-party intellectual property rights, including repeat infringers of copyrights. In addition, DUO Broadband expressly reserves the right to suspend, terminate or take other interim action regarding the service of any user or account holder if DUO Broadband, in its sole judgment, believes that circumstances relating to an infringement of third-party intellectual property rights warrant such action. These policies are in addition to and do not affect or modify any other rights DUO Broadband may have under law or contract, such as the Digital Millennium Copyright Act (“DMCA”) and other applicable laws or court orders. If you believe that copyrighted material has been used in violation of this policy or otherwise been made available on the service in a manner that is not authorized by the copyright owner, its agent or the law, you may contact our Designated Agent as follows:

Daryl L. Hammond, VP/CFO
DUO Broadband
2150 North Main Street
P. O. Box 80
Jamestown, KY 42629
DMCA@duotel.com

4.DUO Broadband may, but is not required to, monitor your compliance, or the compliance of other subscribers, with the terms, conditions or policies of the Agreement and AUP. You acknowledge that DUO Broadband shall have the right, but not the obligation, to pre-screen, refuse, move or remove any content available on the service, including but not limited to content that violates the law or this Agreement.

Service Description and Performance Disclosure:

DUO Broadband provides residential and commercial mass market customers with broadband access to the Internet using both a passive optical network and Active ethernet technologies at speeds faster than dial-up. We no longer offer dial-up or any non-broadband Internet services.  DUO Broadband offers a choice of data plans to meet customers’ needs. DUO Broadband also provides enterprise level services that are custom tailored to a specific project and individually priced based on the needs and criteria established by the Enterprise customer. DUO Broadband offers the following mass market services and typical speed ranges. These speeds were calculated based upon internal testing. Actual speeds may vary.

Service

Download (Mbps)

Upload (Mbps)

Latency (ms)

Fiber 4

4

1

20

Fiber 12 12 1 20

Fiber 25

25

3

20

Fiber 100

100

10

 20

Fiber 500

500

50

 20

DSL 4

4

1

20

DSL 8

8

1

20

DSL 12

12

1

20

Cable 4

4

1

20

Cable 12

12

1

20

Cable 75

75

5

20

Cable 125

125

10

20

While DUO Broadband provisions its network and equipment to ensure that its customers can enjoy the speeds to which they subscribe, Internet speeds generally result from a “best effort” service and are dependent on a number of variables, many of which are outside the control of an Internet Service Provider. Such variables include: the age and processing capability of the user’s terminal device or computer; the number of applications running simultaneously; the presence of viruses or malware; whether the terminal equipment is connected to the network by wire or by wireless; the distance the data packets must travel between the user and the website; the presence of congestion on and technical configuration of any intervening networks; any gating or congestion management schemes employed by websites to limit download or upload speeds in cases where multiple users are served simultaneously. DUO Broadband does not guarantee that a customer will achieve the speeds set forth above at all times. Rather, the foregoing data speeds represent the best information available to DUO Broadband of the typical speeds a customer can expect to experience under normal operating conditions.

Speed tests that allow customers to test the upload, download and latency performance of their broadband data services are available free of charge from a number of sources. Generally, these tests are influenced by the same variables that affect Internet speed set forth above and would not be expected to match a test of DUO Broadband’s network conducted under laboratory conditions. All speed tests use different methodologies to calculate Internet connection speed so each of the tests would be expected to yield different results. Accordingly, each of these tests should be viewed as a helpful guide rather than as a definitive measurement of performance. The following are two sites affiliated with DUO Broadband that provide speed testing:

etspeedtest.blue.net

bgspeedtest.blue.net

Policies Related to Network Management:

Together with reasonable network management, DUO Broadband utilizes a redundant network architecture that is designed to provide users with true broadband speeds and reliability even during times of peak demand. The network has been constructed to meet projected traffic demands and is scalable to allow for capacity to be added to meet customer needs and to support newly developing and increasingly sophisticated applications well into the future. 

DUO Broadband employs a protocol agnostic congestion management policy that does not discriminate against particular applications. Users remain free to access the websites of their choice and run the applications of their choice consistent with the AUP and Agreement.  However, we may manage network traffic or specific customers or devices that are causing undue network congestion, such as a denial of service attack or other violation of our AUP, in order to protect the overall network, curb abuses, and prevent harm to other users.  While we do not presently do so, we reserve the right to prioritize traffic for reasonable purposes, such as to ensure the reliability of applications that demand real time or near real time communications, public safety, and, in the context of mobile data services, E-911 communications.  Such prioritization, if adopted, may be either for compensation by a content provider or end user customer, or solely as a reasonable network management practice.  We do not prioritize network traffic for any affiliate of DUO Broadband. 

Generally, provisioned data speeds for DUO Broadband’s mass market services are sufficient to support such applications as Voice over IP (“VoIP”), gaming, web surfing, or most streaming video. However, because DUO Broadband’s residential, mass-market broadband service generally does not prioritize such traffic, it is possible that certain applications requiring real-time communications may perform at less than optimal levels, especially during periods of peak network demand or congestion.

Device Attachment/App Policy:

DUO Broadband provides fixed broadband services.

With respect to fixed broadband services, users may generally attach the devices of their choice and run the applications of their choice, subject to the limitations of their data plan, the terms of their service agreement, network management, and AUP. While many devices such as routers, Bluetooth and WiFi cards, laptops, notebooks, and tablets are readily available from third-party sources, such as consumer electronics retailers, other devices, such as DSL modems, proprietary network gateways, and WiMax base stations must be compatible with the DUO Broadband network. Users are advised to contact DUO Broadband’s technical support at 270-343-3131 before purchasing any third-party equipment to ensure compatibility with the network. DUO Broadband is not responsible for the compatibility, suitability or functionality of any equipment that is provided by the customer or any third party, and the customer remains fully responsible for ensuring that any such equipment does not cause any harm to the network or degrade the service of other users.

All users are fully responsible for securing their equipment, including wireless routers, to prevent unauthorized access to the network by third parties and will be held fully responsible for the actions of such third parties that gain unauthorized access to the network through unsecured end-user equipment.

Policies Related to Pricing:

Learn more about monthly prices and fees for broadband Internet access service plans, including installation charges and early termination fees for some plans.  There are no usage charges or fees for any Internet access service.

Privacy Policy Related to Network Management Practices:

If you subscribe to DUO Broadband Internet access services, we may automatically measure and monitor network performance and the performance of your Internet connection to improve your, or our, overall service levels. If you contact us for service support, we also may access information about your computer, wireless device or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use. 

As part of network management and to try to prevent or reduce the impact of denial of service attacks we use a third-party product that monitors network traffic and triggers an alert when flows exceed certain thresholds.  When an alert is triggered, the traffic for the destination IP is diverted via the third-party software where any suspect traffic is removed and returned clean to the end user.

DUO Broadband will not gather information from your use of our Internet access services to direct customized third-party advertising specifically to you based on your visits over time and across different non-DUO Broadband websites, unless we first provide you with notice of our plan and obtain your affirmative consent.  However, DUO Broadband does monitor and inspect customer traffic in an effort to understand the amount of data traffic and type of traffic to be able to relay this information to the customer and advise the customer about the quality of their Internet service.  We do not provide network traffic to third parties other than as may be required by law, such as subpoenas or law enforcement.

Please note that DUO Broadband is not responsible for information, content, applications or services provided by others. Before you access, use, link to or download a service or application on your computer or wireless device, you should review the associated terms of service and privacy policy. Personal information you submit in those contexts may be read, collected or used by the service or application provider and others associated with these forums in a manner different from that described here.

Information Provided to Us by Third Parties

When you purchase products or apply for service with us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions. This information is handled in a confidential manner at all times and is not made available to outside parties.

Inquiries and Complaints

Any current or past customer, small business, or person or company with questions or complaints about our broadband Internet access service should first visit our website at:  https://www.duobroadband.com/internet.  If the question or complaint is not resolved on the web, they may contact one of our customer service representatives as follows:

Email: servicereps@duotel.com

Phone: 270-343-3131

Most customer concerns or disputes can be resolved through our customer service representatives. However, any disputes by current or past customers which cannot be resolved without third-party intervention will be resolved by arbitration in accordance with the terms of our Internet Service Agreement, which can be found here:  https://www.duobroadband.com/internet/internet-service-agreement.