New Duo County Telecom website

Duo County Telecom has launched an updated website, but there is more than just a new look. We have responded to how customers use our site, putting priority on the tools and information used the most, and simplifying the navigation system for new and long-time visitors. We focus on our products and services, while offering easy, logical access to information.

To navigate the new site, you no longer search through dropdown menu choices, but follow categories (such as TV, Internet, News, Company Info) that branch off into more specific pages related to the section. For instance, to learn more about Video on Demand, you would go to the TV section where a sidebar menu button takes you to information about VOD.

On or around March 10th, Duo County Telephone Cooperative will file with the KY Public Service Commission an increase in basic local service rates charged to residential subscribers due to a Federal Communication Commission mandate. With this change, residential rates are proposed to increase from $16 to $18. Business rates are unchanged with this filing. If approved by the PSC, the effective date of this rate change will be June 1, 2016. We anticipate the average residential bill increase being less than 3% while for many of our members, there may be an actual reduction in their bill based on their calling patterns. Subscribers to our optional Area Wide and Community calling plans will no longer be billed for those services and will have immediate reduction in their telephone bill.  

area codes 2016With this change all calls to area codes 270, 364 and 606 will become local calls providing a significant larger local calling area for all of our members. (Click map to enlarge image of expanded local calling scope for Duo Telephone customers.)

This increase is mandated by recent changes enacted by the Federal Communications Commission which set minimal local service rate levels as a condition of continued receipt of federal high cost support that allows Duo to deploy fiber optic facilities and support advanced voice and broadband services. Because this support is vital to the economic health of our community, Duo had no choice but to request this rate increase.

You may examine this application at the offices of Duo Telephone located at 2150 North Main Street, Jamestown, Kentucky 42629 during regular business hours or at the offices of the Kentucky Public Service Commission located at 211 Sower Boulevard, Frankfort, Kentucky, Monday through Friday, 8:00 a.m. to 4:30 p.m., or through the commission’s Web site at http://psc.ky.gov.

fbi seal

[WARNING] The FBI issued an alert about a new scam you need to be aware of. This is an email you receive which threatens to make public all your personal, and sometimes very private information unless you pay a ransom in an electronic currency called Bitcoin.

It is easy to get intimidated by threats like this, and you might be pushed into trying to prevent possible negative consequences. However, do not fall for pressure tactics like this, because if you do, your data will be sold to other scammers who will continue to haunt you.

If you receive email extortion demands, do not answer, and do not pay anything. Report this scam to the FBI's Internet Crime Complaint Center (IC3) instead. Here is their website: http://www.ic3.gov/default.aspx

To learn more about this threat, read this FBI article.

Remember... Always Think Before You Click!

There are a growing number of online services that act as though they are an official payment portal for Duo County Telecom services. 

Please DO NOT USE any online payment service that charges you a fee. Duo County offers our online payment absolutely free and the portal for making these payments is available only through the official Duo County Telecom website at duo county.com. 

If you don’t already have an account set up, you can sign up for Duo County’s E-Bill. It is quick, easy, and FREE! You can sign up online at ebilling.duotel.com, or just call our office at 270 343-3131, 270 378-4141or 270 433-2121 from the phone line that you have with us. We will then return your call to obtain your email address and password. Then you or anyone that you give your email address and password to, will be able to access your account information online. 

duo county lightspeed G announcement tom WCX3540

Tom Preston, Duo County Telecom's executive vice-president and CEO, announces Lightspeed G at the Russell County Chamber of Commerce luncheon hosted by Duo County.

Duo County Telecom has completed installing major portions of a new, state-of-the-art fiber-optic network that provides remarkably fast Internet service to homes in portions of Russell County and businesses within Jamestown, Russell Springs and Columbia.

Jamestown, Russell Springs and Columbia, are three of the first gigabit Internet communities in Kentucky and join just a few dozen gigabit communities across America.

ABC will not allow us to carry WBKO (Bowling Green ABC) in our market during prime time. ABC programming from other affiliates will be substituted during these periods. Lexington ABC programming will broadcast in Russell county, while Louisville ABC will appear in Adair and Cumberland counties during prime time. Prime time occurs during various parts of the day and night. WBKO programming will be disrupted abruptly during these periods. WBKO weather alerts will not break in during prime time.

We have worked diligently with ABC affiliates to keep WBKO in our channel lineup, and we were able to reach a compromise in order to continue to offer WBKO to our television customers. We appreciate your business. If you have any questions please call our office.

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